Operations Manager

Salary: £40,000–£45,000, depending on experience

About UK Roller Shutters Ltd

UK Roller Shutters Ltd is a leading company in the shutter and garage door industry. We provide tailored shutter solutions to industrial, commercial and residential customers across the UK.

We work with some of the country’s largest organisations, including government departments and private security services. Our reputation is built on quality, reliability and outstanding customer service.

Role Description

Previous shutter industry experience is essential for this role.

This is a full-time, on-site Operations Manager position based in Wombourne.

You will be responsible for overseeing the day-to-day operations of our installation, service and maintenance departments, ensuring all work is completed safely, efficiently and to the highest possible standards.

Key Responsibilities

• Managing and supporting operational teams across the business.

• Planning workloads and coordinating engineers, materials and resources.

• Ensuring projects and customer work are completed on time.

• Liaising with customers, suppliers, engineers and internal departments.

• Monitoring operational performance and identifying opportunities for improvement.

• Maintaining clear and professional communication throughout each project.

• Managing supplier relationships and coordinating material availability.

• Promoting compliance with health and safety requirements and safe working practices.

• Supporting the development, performance and progression of team members.

• Contributing to the continued growth and success of the business.

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Qualifications and Experience

• Previous experience within the shutter, industrial door or a closely related industry is essential.

• Proven experience as an Operations Manager or in a similar leadership position.

• Strong leadership and people management skills, with the ability to motivate and develop teams.

• Excellent operational planning, resource management and organisational skills.

• Strong communication and interpersonal skills.

• The ability to build positive relationships with customers, suppliers, engineers and colleagues.

• Experience managing supplier relationships, procurement and material scheduling.

• A customer-focused approach and a commitment to delivering exceptional service.

• Strong analytical and problem-solving skills.

• Experience identifying and implementing operational and process improvements.

• A good understanding of health and safety legislation and safe working practices.

• The ability to manage multiple priorities and work effectively in a fast-paced environment.

Relevant vocational training or qualifications in operations, management or a related field would be advantageous.

To apply, please contact scott@ukrollershutters.com