Your first line of defence when you’ve shut up shop for the night is your security door. While there are a number of doors available, the most popular are aluminium shutter doors. The key behind aluminium is that it’s extremely strong and reliable, but also very light. Aluminium shutter doors can be offered as built-in security solutions if your supermarket is in the planning or construction stages or can be added as a bespoke solution.
Most aluminium security doors can be motor-operated, although the smaller ones can be operated manually. Remember, there are other door options available, and many have their own benefits. Whatever the case, a security door is essential to keeping the criminals out and your contents safe.
The sad fact is that supermarkets are primary targets for criminals, and while a security door sends a message of impenetrability, they work best with a human presence. Mobile security patrols can turn up at seemingly random times, take a look around the area and make sure everything is secure.
After-hour supermarket robberies aren’t random, and potential burglars are likely to be casing out your supermarket from afar to look for weak points. A mobile patrol sends the signal that they could be caught at any time. If your supermarket seems too risky to rob, they’re less likely to try.
Hiring qualified security guards should be seen as an investment rather than expense. Shoplifters are less likely to steal if they know their bag could be searched randomly. Security guards are also experts at understanding shoplifter’s body language and are likely to check rucksacks, large handbags, or any other item that could be used to conceal supermarket items. There’s really nothing like an in-house human deterrent.
CCTV Camera Positioning
Rather than focus on whether you need CCTV cameras, let’s just take it as a given that you do. What’s equally important is the positioning of the CCTV cameras. The rule of thumb regarding CCTV camera placement is to assess areas most attractive to shoplifters and thieves, as well as areas where people congregate en masse.
Obvious points are the entrance, checkout aisles, liquor aisles, and magazine areas, although supermarkets are increasingly placing cameras in fruit and vegetable departments. When planning CCTV camera placement, ensure their field of vision will capture as much of the customer as possible. CCTV cameras are perfect for providing evidence of theft but only when used properly.
Training your staff to look out for shoplifters gives you an army of security personnel. While staff should never approach shoplifters directly, they can look out for key signals such as people who wander the store without making purchases, those who avoid eye contact, or people who leave and return repeatedly.
Staff can also be told of key shoplifting locations so they can monitor these areas closely. If your staff suspect shoplifting, they can always greet the shoplifter in a friendly manner or ask if they need assistance at the checkout or self-service registers. If extremely concerned, staff should feel they can approach security guards with confidence.
Deterring Employee Theft
It’s an unfortunate truth that you can’t trust all of your staff. From suspicious no-sale figures that occur when a particular staff member is on duty to stockroom employees who have analysed CCTV camera blind spots, it’s inevitable that you’ll hire the wrong person sooner or later. A simple solution is to publish a phone number that employees can call if they suspect or witness employee theft. Anonymity should be ensured, although supermarkets that use this method tend to find shoplifting rates reduce immediately.
Every theft hurts your bottom line. Employing the above tips, strategies, and tools will help keep your supermarket profitable.
For information about how UK Roller Shutters can help you secure your supermarket premises, get in touch today. Call 01384 221743 or contact us online.